Contact Us

For more information regarding our products and services, you can call us at 616-336-3490 or outside the local area, toll-free at 888-336-3490. If you would prefer to email us we can be reached at information@kentcountycu.org. Please Note: Email is not considered a safe method of communication. Please refrain from sending non-public information via Email.

KCCU Main Office
1619 Plainfield, NE
Grand Rapids, MI 49505
Phone: (616) 336-3490 or Toll-free (888) 336-3490
Fax: (616) 363-3666

Loss or Theft of a Card
If you experience the loss or theft of a Visa Credit Card, Debit MasterCard, or ATM card you must notify us immediately.

VISA Credit Card
To report a lost or stolen VISA Card call:
Monday - Friday, 9:00 AM - 5:00 PM: 800-325-3678
After hours: 800-543-5073

MasterCard Debit Card
To report a lost or stolen MasterCard Debit Card call:
Monday - Friday, 9:00 AM - 5:00 PM: 888-336-3490
After hours: 888-241-2510 Outside U.S. 909-941-1398

ATM Card
To report a lost or stolen ATM Card or if you suspect fraud call:
Monday - Friday, 9:00 AM - 5:00 PM: 888-336-3490
After hours: 888-241-2510 Outside U.S. 909-941-1398


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